If you are not satisfied with a North Pole Police Reserve Association (NPPRA) patch, pin, cup, hat, or any other items purchased as shown in our web site: www.northpolepolice.org
, then just obtain a Return Authorization # and address by E-mail at firstname.lastname@example.org
and send the item(s) back to us, post-paid, in their original packaging material with the original invoice, insured and with tracking information. All refund requests must occur no later than 21 days after shipment, (except ground international orders, 5 days after receiving), of the item from our facility.
Some of our products are fragile and some breakage should be expected during shipping. Claims for breakage must be filed directly with the carrier. Shipments are made F.O.B. our facilities in North Pole, AK, USA.
We reserve the right to ship all products via USPS Priority Mail, no matter if customer requested another form.
Thank you NPPRA.